NaaS refers to the consumption of network hardware and software as a service from a vendor. It can include comprehensive management of the network, often provided by a managed service provider (MSP). Unlike traditional IT support, which typically involves in-house management of hardware and software, NaaS can offer a more holistic approach that encompasses installation, maintenance, and support, allowing organizations to focus on their core business.

Several factors are driving the adoption of NaaS, including the shift to hybrid work models accelerated by the COVID-19 pandemic, the rise of IoT devices, and the rapid pace of technological innovation. Organizations are seeking more flexible and agile network solutions to accommodate remote work and the need for secure connectivity. Additionally, 71% of organizations report that their long-term planning cycles have shortened due to these changes.

NaaS offers several advantages, including enhanced flexibility to meet dynamic business needs, lower operational risks through improved security, and the ability to keep pace with technological advancements. It allows organizations to manage multiple network domains cohesively and provides financial flexibility through subscription-based models. Notably, 82% of organizations recognize the importance of IT asset disposition and sustainability goals when considering NaaS offerings.